Our Services
Trader Voice

Trader Voice

Trading turrets and intercom/hoot systems are at the core of some of the most critical systems used in finance, so it is imperative that you work with a company that understands the stringent requirements and service levels traders expect. When they have a problem, they expect to see someone, and see them fast. This is what we do.

TSS staff have been supporting traders for over 30 years and have a deep understanding of user types from bond-sales to inter-dealer brokers. When the time comes to refresh systems, our knowledge enables us to capture detailed requirements and propose the right solution. We are specialists in solutions from the following:

BT/IPTrade |  Speakerbus

Our proposals always include a detailed migration path from where you are today, to a new system, fully operational, and with trained-staff. To achieve this quickly and without risk requires specialists. This is where we help.

New Hybrid Turret

As a hub for real-time communications, AYRE ensures your trading teams always have one-touch access to their most important contacts, including customers, colleagues and counterparties for conversations that enable them to quickly make sense of the markets, build trust with customers, gain insight and execute trades.

AYRE runs on iCS, Speakerbus’ secure, scalable, high-availability collaboration software platform, which can be deployed in the cloud or on-premise and natively integrates with leading unified communications platforms connecting trading teams to the middle and back office as well as with leading voice recording platforms ensuring all conversations can be captured, archived and audited in accordance with regulatory compliance requirements.

Benefits of AYRE include:

  • Hybrid touchscreen/button UX customized for trading teams or individual profiles
  • Real-time communications hub for high-touch trading supporting direct voice connections
  • Advanced collaboration features enhances connection for distributed trading teams
  • Can be deployed as part of a cloud managed service or on-premise architecture
  • Supports mobility between the trading floor and remote work locations
  • Operates as part of a secure, scalable and compliant communications architecture regardless of location

Trader-Voice Connections

Our T-Net service enables private-wires to be delivered over SIP connections using the internet, VPNs and leased lines, and can cut costs by up to 70%. The solution is far more flexible than old-style ISDN and enables private-wire connections to be set up in minutes. It also allows for lines to re-route for business continuity

We can, of course, also supply regular trader-voice speaker-line and hoot-line connections if required.

Our Maintenance Services

Trading Support Services offers a variety of contracts to meet every customer requirements including:

Service Types

On-Site Response times

Additional Options

Locations

London | Paris  | New York | Singapore | Hong-Kong | Stockholm

Fast Network Access

We supply many of our customers with high speed internet access. Available at speeds from 2Mb to 1Gb, the services can be delivered in a highly resilient configuration with no single point of failure. 

Clients needing this level of service will often also require other complex services such as high-availability hosting or diverse routing. TSS has the expertise to assess your requirements and propose the best solution for your business, at the right price.