Our business is the support and integration of critical communications systems 24/7 worldwide. We understand the demands traders can put upon an IT team, and we support them with on-site and rapid-response engineers, aided by diagnostic tools and processes delivered from our Technical Assistance Centres.
Whether you need simple break/fix maintenance for turrets or a fully managed service covering all or part of your trader-voice infrastructure, we can help.
We pride ourselves on our flexible plans and offer a range from pay-as-you-go to a fully managed service with committed service levels.
If you would like to hear how TSS can support and maintain your trader-voice system, regardless of manufacturer, contact us.
In the event of a problem, your first point of contact will be our Technical Assistance Centre (TAC) where the latest support tools are used to give expert help and remote support. The TAC resolves 95% of issues however we know it is sometimes necessary to send a Field Engineer to site. The TAC will organise and monitor this.
Our contracts are built specifically for each individual customer. Some opt to include the cost of call-outs whilst others prefer to be charged on an hourly basis. This flexibility extends to other aspects of the contract such as Service Levels and the hours of coverage. Whatever your needs, we can build a solution to suit you. We know one size doesn’t fit all.
You will be able to call upon your Service Account Manager, who is responsible for making sure we perform for you. We strive to ensure all of our clients receive the best service possible, so regular contact is key.
Trading Support Services offers a variety of contracts to meet every customer requirements including:
London | Paris | New York | Singapore | Hong-Kong | Stockholm
If you are looking for advice on the services or solutions that would suit your trading business?
Why not speak to one of our experts today to see how we can help you.
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